Frequently Asked Questions

I am a broker: I help you find reliable suppliers, mainly in China. I do not sell directly and do not store goods.

– Broker: I connect you with suppliers. – Agent: I can represent a supplier or a client. – Distributor: I resell products – this role requires a different legal structure.

Services are tailored to your needs and may include: • Supplier sourcing and project qualification. • Direct connection with manufacturers. • Commercial negotiation and international project coordination. • On-site support (factory visits).

Yes. Some companies use Luxilo to identify distributors, find local partners, or explore new markets. Each project is subject to a preliminary study.

Technical specifications precisely define the product, quantities, standards, and technical requirements. Without this information, supplier sourcing cannot be carried out effectively.

No. Luxilo reserves the right to refuse certain projects, particularly when specifications are incomplete, information is insufficient, or if the project is not deemed feasible.

Depending on the chosen service, Luxilo can provide a list of suppliers, full contact details, or organize a direct introduction. These options are defined when the quote is established.

No. Suppliers are selected based on rigorous criteria: reliability, real industrial capacity, and proven export experience.

Yes. Research and analysis work begins only after validation and payment. This ensures project seriousness and avoids purely exploratory requests.

Yes. Analyzing a project requires time and specific expertise. Some complex feasibility studies are subject to a separate service fee.

Luxilo commits to strictly following the provided specifications. However, the final choice belongs to the client and no refund is planned once the search is carried out according to the validated criteria.

Luxilo selects suppliers deemed reliable based on professional criteria. However, final responsibility for the commercial relationship belongs to the companies that contract with each other.

No. International logistics is generally organized by the client or a specialized freight forwarder. Luxilo can, however, recommend reliable forwarders upon request.

No. Luxilo supports companies in different markets: Indian Ocean, mainland France, Europe, and other regions depending on the project nature.

Yes. This can include factory visits, participation in trade fairs, or assistance during physical negotiations in China. These services are organized on a custom basis.